FAQs

How do I contact you? Before contacting us, please read our FAQs, as 97% of customers have found their questions answered there. You can contact us by email at : 

Does your jewelry turn your skin green? 

Green skin and other types of rashes are caused by jewelry which is made from zinc or other cheap alloys. We use premium 316/925/Solid Gold for all of our jewelry, which does not cause harm to skin under any conditions.

 

What types of jewelry does Zotic Jewelry sell?

Zotic Jewelry sells a variety of high-quality jewelry, including necklaces, bracelets, earrings, and rings. Our pieces are handcrafted in Italy using real 18K gold and sterling silver, and we use precious and semi-precious gemstones in our designs. We offer a range of styles to suit different preferences, from classic to modern.

How does Zotic Jewelry ensure the quality of its products?

Zotic Jewelry ensures the quality of its products by using only the finest materials, handcrafting all pieces in Italy by skilled artisans, subjecting all products to rigorous quality inspections before shipment, and offering a lifetime warranty on all products to ensure customer satisfaction.

What is Zotic Jewelry's return policy?

Zotic Jewelry offers a 30-day return policy for most of their products. Items must be returned in their original condition and packaging. The customer is responsible for any shipping fees associated with the return, and Zotic Jewelry reserves the right to charge a restocking fee for certain items. Please note that custom and engraved items are not eligible for return.

Is your bonded jewelry bonded with real gold?  

Our gold bonded jewelry is bonded with 5 microns of Genuine 18 Karat Yellow Gold. We use latest ion-bonding plating technology to ensure that our jewelry is scratch and water resistant. ( Solid Gold, And vermeil available)

Does your jewelry fade? Our gold bonded jewelry base material is 316 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements. Our jewelry will not cause rashes or skin irritation. ( Solid Gold, And vermeil available)

 Is Zotic Jewelry  Real or Fake?

Thank you for your interest in Zotic Jewelry. We are a real and legitimate company based in New York City. We take great pride in the quality of our products and the level of service we provide to our customers. All of our jewelry is crafted using only high-quality materials, including real gold and sterling silver.

We understand that there are many counterfeit and fraudulent companies out there, but we want to assure you that we are not one of them. We have a proven track record of providing our customers with authentic, high-quality products, and we are committed to maintaining the highest standards of integrity and honesty in everything we do. If you have any further questions or concerns, please do not hesitate to contact us. We are always happy to assist our customers and provide them with the information and support they need.

Is your jewelry waterproof? Accidentally washed your jewelry?

Not to worry! Our jewelry is 100% Waterproof, meaning you can hop in showers, baths, pools,sea or even have a workout while wearing it without having to worry about tarnishing or fading. 

What is the best way to reach Zotic in New York?

Zotic New York is located at 40 Mercer Street, New York, NY, and our phone number is currently not available to the public, but for special inquiries, we can be reached by phone during our customer service hours. Please refer to our Customer Service Hours section for more information. However, we are available for customer support through email at support@zoticnewyork.com during our customer service hours. Please feel free to contact us if you have any questions or concerns about our products or services.

 How long does it take for Zotic Jewelry to ship an order?

Zotic Jewelry's shipping times vary depending on the item purchased. In general, it takes 5-14 days from the purchase date for an item to be delivered with regular shipping and express is 3-6 days. However, gold items take an additional 1-3 days to process due to quality inspections to ensure the best quality for 18K gold vermeil. Zotic Jewelry provides an order number and tracking number for all orders, which are sent to the customer's email and can also be checked on the website's tracking page.

How long does it make to manufacture a Custom text product? Custom text products usually take 2-3 weeks to manufacture.

How can I pay for my order?  We accept: Credit Cards, Debit Cards, PayPal, Visa, MasterCard, Google Payments, Apple Payments. You can also pay in 4 installments using ShopPay in the US, and ClearPay in the UK.

Where do you ship from? We ship from a 3rd party warehouse in USA.

To which countries do you ship?  We ship to all countries Worldwide.

What is the delivery time for my order?  All orders are shipped from New York. Orders placed by 2PM EST will be shipped the same day, orders placed after that will be shipped the next day. Shipment times displayed below refer to transit times after the order is dispatched.

Note that these times may increase during busy periods.

 

What are the shipping costs?  We offer Free shipping for some countries.

What are the return conditions?  Our Returns policy lasts for 30 days. You may return any item in it's original state along with all original packaging and receive and exchange or a full refund. For steps on how to return or exchange, please email